If for any reason you are unhappy with any product you bought from us, you may return it for a full refund of products within 30 days if the return is a result of our error (you received an incorrect or defective item, etc.).We charge 15$ as the shipping cost for any items you bought. All the shipping cost will be on your side.Only the full cost of the product will be refunded after the order has been returned.
Please notice only one opened bottle from the whole order is eligible for return. All the remaining bottles should be in a factory sealed and RESALEABLE condition. Any writing or mark on the bottles will render them not resaleable and thus not refundable. Sales of custom order items (raw herb/bulk herb) are final and not eligible for return.
Before you return the order, please contact with our After-sales department for a refund code and the detail address. We do not provide a return shipping label. Please include your name, order number or a copy of your invoice for faster processing.
Please allow us several business days to process the refund.
We can ship to virtually any address in the world. All the orders will be processed within 48 hours after your payment being confirmed. After you place an order, You will receive an order confirmation email within minutes.After we send out the packge,We will email you the tracking information.All the orders will be sent through EMS.You receive your order on the door in around 12 days. The international orders delivery time will be depends on the custom clearance efficiency.
We do not supply free shipping service. 15$ extra is charged for shipping cost.
We can only send the orders to your billing address. Please make sure all the email address and shipping address you provided on the website is correct. We would not afford any lost which is caused by wrong address.